Portugal 2020 Technical Support Team informs that the way to send and receive support requests will change both on Portal Portugal 2020 and in Balcão 2020 and a new form will be available that allows full tracking of orders placed as well as the possibility to choose the type of category within the scope of your project. Regarding Balcão 2020 you should consult the guidelines on how to use this new tool available in the FAQ topic 4 Balcão 2020 which was also recast at the target level of several frequently asked questions.